A. ePACT is a secure emergency network, that Girl Guides of Canada (GGC) is using to collect medical and emergency contact information electronically from caregivers for girls. It will replace the Personal Health Form - Girl Members (H.1) and it will also help GGC accelerate communication with families in the event of an illness, injury, or larger scale emergency. ePACT surveys have found the following insights from families:

• 91% prefer it over paper forms
• 93% find it easy to use
• 93% agree that it makes them feel safer – enabling them to better manage any emergency

A. ePACT makes sharing critical health information with your child’s unit easy. As a caregiver, you’re able to provide need-to-know details about your child’s health information and emergency contact plans 24/7 through your ePACT account. Your child’s Guider will have access to any changed information as soon as it’s entered, rather than needing to send sensitive information over email or waiting to see the Guider in-person.

A. ePACT includes the same critical pieces of information required on the H.1 form. ePACT will ask you medically specific questions about your daughter, such as medical information, allergies, health conditions and medications as well as your emergency contact information.

• Saving you time – with ePACT, you only need to enter your child's information once, and provide updates as necessary. You can then use that same record for other programs or subsequent years at GGC.
• Better support – it’s easy for you to share comprehensive health and emergency contact details with ePACT, so GGC can provide the best support to your child. You can also update her information at any time, so GGC always has access to her current information.
• Peace of mind – feel confident in knowing your child’s health and emergency information is secure, and available at the digital fingertips only to those you have shared the information with.

A. Partnering with ePACT will allow your child's Guider(s) to:

• Have real-time access to important health & emergency information. Once you’ve signed up, a digital record of her information will be easily accessible by her Guider or any event organizer(s) who are using ePACT (not all events, trips, or camps use ePACT). ePACT is accessible to them from anywhere with the mobile app – even without an internet connection!
• Respond quickly to emergencies – access to that data will allow for quick identification of girls with specific allergies or medical conditions, if Guiders need that information.
• Use your latest emergency contact information – in the event of an emergency, your most up-to-date emergency contact details will be digitally available to those who need them.

A. Getting started with ePACT is as quick and easy as 4 simple steps!

1. Register for the Guiding year
2. Watch for an email invite from ePACT.
3. Click “Complete Request” to create a free account (or login to your existing ePACT account)
4. Enter the required information and share access with GGC.

We highly encourage you to sign-up ASAP. Getting this take care of ensures we have your child’s current health and emergency contact information in digital form.

A. Yes! ePACT will send a sign-up email to any families that have not completed the process before. Follow the instructions in the email to finalize your ePACT account.

A. No, it is not mandatory to sign your child up for ePACT, however it is highly recommended. Access to this information, digitally, brings additional benefits to you, your child, and her Guider(s).

A. If you choose not to sign-up for an ePACT account, you will have to fill out a paper health form with her unit in-person. Additionally, your child will require a new health form for each event or trip that is not with her unit.

A. If your child transfers units during the Guiding year or if she is moving another unit in the next Guiding year, her ePACT record will be shared with her new unit (and removed from her previous unit).

Just before the start to the new Guiding year, you’ll receive a reminder from ePACT to login and review your account. This ensures the most up to date information can be shared with your child's unit Guider before the start of the Guiding year.

A.No. If you’ve already signed up for ePACT and shared access with GGC (regardless of when) you DO NOT need to input your information again. However, you are responsible for maintaining two things moving forward:

1. Your child’s current medical information. You will be prompted once a year to validate her existing information within ePACT, Changes can also be made at any time during the year if information changes.
2. Your emergency contact information. If this information changes at any time, you can update it in one place, and it will automatically be updated across any other units/Girl Guide events with which you have also shared your record.

If your child is a current GGC member who resides in BC and is registered for the current and/or upcoming Guiding year, please take the following steps:

1. Check your junk mail folder
2. Contact ePACT via email at help@epactnetwork.com, or by phone at 1-855-773-7228 ext. 2

Note – you should receive your ePACT invite within 2-3 days of registering.

If your child is NOT a current GGC member, or is a current GGC member but does not reside in BC, you will not be receiving an ePACT sign-up link from GGC.

A.ePACT will only request and collect information found on the Personal Health Form - Girl Members (H.1). Information from other forms (e.g. wellness statement, medication records etc.) are not collected by ePACT at this point in time.

A. ePACT data is stored on secure servers located only in Canada.

A. ePACT deals with very sensitive and confidential information. As such, it is a highly secure network that uses industry best practice encryption and data protection standards. It meets (and often exceeds) the same security standards as online financial institutions.

As a company, ePACT is also FOIPPA (Freedom of Information and Protection of Privacy Act), PIPEDA (Personal Information Protection and Electronic Documents Act) and PIPA (Personal Information Protection Act) compliant.

A. The Customer Success Team at ePACT is ready to support you! You can send questions and/or feedback directly to them via help@epactnetwork.com or you can call 1-855-773-7228 ext. 2 to speak with the team.

A. Yes, there is! Click to access a quick guide on how to log on to ePACT’s platform and share your child's health information.

A. Please see below for a range of helpful resources:

• Videos
• What is ePACT?
• Why Families Love ePACT
• Sharing Your Emergency Information – YouTube
• How Caregivers Can Confirm Their Information with ePACT (for existing members)
• Websites
• ePACT for Families
• Family Testimonials
• Blog Posts

A. Currently, ePACT is only available in English.